Last Updated: June 2024
At SS Clothing Mills, we are committed to safeguarding the privacy and personal information of our customers, business partners, and website visitors. This Privacy Policy explains how we collect, use, store, share, and protect your information when you interact with our business, visit our website, or place orders with us. By using our services, you agree to the practices described in this policy.
Information We Collect
We collect various types of information to provide you with excellent service, process your orders efficiently, and improve your overall experience with SS Clothing Mills. The information we collect includes:
- Personal Information: When you place an order, make an enquiry, or contact us, we may collect your full name, email address, phone number, business name, billing address, and shipping address.
- Order Details: We collect information related to your orders, including fabric types, quantities, pricing, payment details, order history, and delivery preferences.
- Website Usage Data: When you visit our website, we automatically collect certain technical information such as your IP address, browser type and version, operating system, referring URLs, pages visited, time spent on pages, and other browsing behaviour data.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to enhance website functionality, remember your preferences, and gather analytical data about how our website is used.
- Communication Data: We may retain records of correspondence if you contact us via email, phone, WhatsApp, or through our website contact form, including the content of your messages and our responses.
How We Use Your Information
The information we collect is used for the following purposes:
- Processing Orders: To process, fulfil, and deliver your fabric orders accurately and on time, including managing payments, generating invoices, and coordinating shipping and logistics.
- Communication: To communicate with you regarding order confirmations, shipping updates, delivery notifications, enquiry responses, and customer support requests.
- Improving Our Services: To analyse usage patterns and customer feedback in order to enhance our product offerings, optimise our website experience, and improve the overall quality of our services.
- Marketing (With Your Consent): With your explicit consent, we may send you promotional emails, newsletters, or WhatsApp messages about new fabric arrivals, special offers, seasonal discounts, and industry updates. You can opt out of marketing communications at any time.
- Legal Compliance: To comply with applicable laws, regulations, tax requirements, and legal processes, and to protect our legitimate business interests.
- Account Management: To manage and maintain your account, verify your identity, and provide personalised customer service based on your order history and preferences.
Information Sharing
SS Clothing Mills values your trust and is committed to keeping your personal information confidential. We want you to know the following about how we handle data sharing:
- We Do Not Sell Your Data: We will never sell, rent, trade, or otherwise commercially transfer your personal information to third parties for their marketing purposes.
- Delivery and Logistics Partners: We may share your name, shipping address, and phone number with trusted courier and logistics partners solely for the purpose of delivering your orders.
- Payment Processors: Payment-related information may be shared with secure, PCI-compliant payment processing services to facilitate transactions. We do not store your full credit or debit card details on our servers.
- Legal Requirements: We may disclose your personal information if required to do so by law, court order, or government regulation, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
Data Security
We take the security of your personal information seriously and implement a range of industry-standard measures to protect your data from unauthorised access, alteration, disclosure, or destruction:
- SSL Encryption: Our website uses Secure Socket Layer (SSL) encryption technology to ensure that all data transmitted between your browser and our servers is encrypted and protected.
- Secure Servers: Your personal information is stored on secure servers with restricted access controls, firewalls, and regular security monitoring.
- Access Controls: Only authorised personnel who need access to your information for legitimate business purposes are granted access, and they are bound by strict confidentiality obligations.
- Regular Security Audits: We conduct periodic reviews and audits of our data security practices to identify and address potential vulnerabilities.
While we strive to protect your personal information, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security but are committed to taking all reasonable precautions.
Cookies
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files placed on your device when you visit our website. We use the following types of cookies:
- Essential Cookies: These cookies are necessary for the basic functionality of our website, such as navigating pages, accessing secure areas, and enabling core features. The website cannot function properly without these cookies.
- Analytics Cookies: We use analytics cookies (such as Google Analytics) to understand how visitors interact with our website, which pages are most popular, and how users navigate through the site. This data helps us improve our website's performance and user experience.
- Preference Cookies: These cookies remember your choices and preferences (such as language or region) to provide a more personalised and convenient browsing experience.
- Marketing Cookies: With your consent, marketing cookies may be used to deliver relevant advertisements and track the effectiveness of our promotional campaigns.
You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling certain cookies may affect the functionality of our website.
Your Rights
You have several rights regarding the personal information we hold about you. We respect these rights and are committed to honouring your requests promptly:
- Right to Access: You have the right to request a copy of the personal information we hold about you. We will provide this information in a clear and accessible format within a reasonable timeframe.
- Right to Correction: If any of the personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request that we correct or update it.
- Right to Deletion: You have the right to request the deletion of your personal data from our systems, subject to any legal obligations that may require us to retain certain information (such as tax or financial records).
- Right to Opt-Out of Marketing: You can opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in our emails, replying "STOP" to our WhatsApp messages, or contacting us directly.
- Right to Data Portability: Where applicable, you have the right to request your personal data in a structured, commonly used, and machine-readable format.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain circumstances.
To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request within 30 days.
Third-Party Links
Our website may contain links to third-party websites, services, or platforms that are not owned or controlled by SS Clothing Mills. These may include links to social media platforms, payment gateways, mapping services, or other external resources.
Please be aware that we are not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to read the privacy policies of any external websites you visit through links on our site. Clicking on a third-party link or providing information to a third-party service is at your own risk.
Changes to This Policy
SS Clothing Mills reserves the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technological developments. Any changes to this policy will be effective immediately upon posting the updated version on our website.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. The "Last Updated" date at the top of this page indicates when the policy was most recently revised. Your continued use of our services after any changes to this policy constitutes your acceptance of the updated terms.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please do not hesitate to contact us:
We are committed to resolving any privacy-related concerns promptly and transparently. We aim to respond to all enquiries within 2–3 business days.